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December 3rd, 2016

Vermont Veterans’ Home Stands Out Nationally

Editor,
During the past year, The Vermont Veterans’ Home has been noted as one of the finest Veterans’ Homes in the nation! Continuing that trend over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Vermont Veterans Home regarding their satisfaction levels. Residents and family members were asked to evaluate several aspects of their received services. From the results of these interviews, The Vermont Veterans Home has qualified for a Pinnacle Customer Experience Award™ in the following service areas: Nursing Care, Quality of Food, Cleanliness, Individual Needs, Response to Problems, Dignity and Respect, Recommend to Others, Safety and Security, Combined Average, and Overall Satisfaction.

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

We are extremely proud of our staff at The Vermont Veterans’ Home, most notably the manner you honor our Veterans each and every day!
Melissa A. Jackson, CEO Vermont Veterans’ Home
Al Faxon, Deputy/Chief Operations Officer

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